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Computer and IT Services
The Computer & Information Technologies group’s mission is to provide timely, comprehensive computer and information technology services to ECS students, faculty and staff in support of the college's mission; to help facilitate use of new and existing information technologies for teaching, research and college administration.
CIT's HelpDesk Website
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CIT Services:
Director - Kevin Barnett
Client Services - (Neil Jasper, Manager)
Help Desk operations
Request database queue management (CA Unicenter ServiceDesk)
Network account maintenance (password resets, etc.)
Unix & Windows account support
Windows desktop, software support
Administrative software support (PeopleSoft, Brio, etc.)
CASE business incubation center desktop & printer support
Desktop hardware repair & service coordination
Faculty and staff printers and printer/copiers support
Windows OS updates, anti-virus updates
Student staff training & management
Documentation- Standard Operating Procedures development and maintenance
Asset procurement & management
Hardware quoting, purchasing & asset management
Software license quoting, purchasing & asset management
Computer Lab & Software Build Services - (Jim Spoelstra, Manager)
Public & private computer labs - image builds & management
Lab computer hardware, software, appearance maintenance
Lab printers consumables and maintenance
Enterprise desktop software deployment tools
Image deployment server (Ghost)
Anti-virus deployment (McAfee)
MS patch deployment server (MS WSUS)
Student staff training & management
Documentation- Standard Operating Procedures development and maintenance
New technology R&D
Operational Services & Infrastructure
Windows servers hardware management
Windows Server, directory server administration
Academic use database servers (Oracle, SAP, SQL Server)
Unix/Linux servers & workstations hardware management
High Performance Compute Cluster (HPCC) management
Unix/Linux OS & software management
Mass data storage management
Data backup & restore
Email server & services
Disaster recovery planning
Network support & planning, CMS/NSS liaisons
Directory services management & CMS liaisons
User account mass change management
Network security
Enterprise database support (Oracle, SQL, etc.)
Documentation- Standard Operating Procedures development and maintenance
New technology R&D
Instructional & Collaborative Technologies
Web servers & services
ECS web site management
ECS subsite (department) development & liason
Web software, OS patches
File transfer/exchange services
FCMS Courseware project liaison (Blackboard)
Video and audio conferencing
Classroom teaching stations, multimedia equipment support
ECS listserv management
Collaborative tools (IBM/Lotus Quickplace, Sametime)
Instant Messaging support
Documentation- Standard Operating Procedures development and maintenance
New technology R&D
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